FAQ
Do you take customs? Yes, I produce custom jewelry pieces focusing on memorializing a loved one, a special event or wedding but would love to hear your ideas and chat.
What's your price range for customs? Prices depend on the gemstone you select and design and fabrication time, but all custom projects require a minimum deposit of $150 that is applied to the final purchase price.
What's the lead time for customs? A minimum of 2-4 weeks, depending on the project. Lead time does not include shipping so plan accordingly.
What materials do you use? .999 & .925 sterling silver & genuine stones.
Can your jewelry be resized? Ready made rings cannot be resized. Cuffs can be sized down.
Do you accept returns or exchanges? There are no refunds or exchanges and all sales are final. But feel free to contact me if you have an issue. Refunds will not be given for incorrect size.
How do you ship? I use USPS insured priority shipping boxes, takes about 2/3 days to receive your package for "ready to ship" items.
How do I care for my new jewelry? Always remove you jewelry before washing hands, bathing, swimming, cleaning, basically anything involving water or harsh chemicals. Sterling Silver will tarnish over time, to avoid this; wear your jewelry often, use a polishing cloth and store in a tarnish free air tight bag when not being worn.
Disclaimer We do not guarantee any customer-supplied gemstones against breaking or chipping-all gemstones can crack, break or chip, even diamonds! Please note that custom items do not have a warranty and are not eligible for return or refund. It is important that your jewelry is insured under a homeowners, renters or individual jewelry insurance policy, as we do not assume any liability. Please see our Terms and Conditions for a complete list of our policies.